FAQ

The average delivery time is 48 hours within mainland France. It is 3 to 5 days outside mainland France.

For more information, you can consult our shipping policy.

You can find information about our shipping fees by country in our shipping policy.

Exchanges and Refunds

Exchanges or refunds can be processed provided that the products are returned in perfect condition within 30 days of delivery, in their original packaging. Damaged, soiled, incomplete, washed, unlabeled, and/or worn items will not be accepted.

If the product is intact and you wish to receive a refund, it will be processed within 14 calendar days via the payment method used at the time of purchase (credited back to the account linked to the payment card, or refunded via bank transfer, as applicable).

We understand that making a decision can be challenging, especially with the arrival of a newborn.

That’s why we distinguish between two cases for returns:

For exchanges or if you wish to receive a store credit: The return is free of charge. Upon receiving your products, we will send you the new products you requested, at our expense. If you do not wish to receive new products in exchange, we will issue a gift card of the value of the returned products. These free returns are only valid in France and Belgium.

For refund requests (regardless of the destination country) or exchanges (outside France and Belgium): The return is at your expense. After receiving and inspecting the returned products, we will process the refund within a maximum of 14 days. This period may vary depending on your bank's processing time.

If you have not yet received your refund, please first check your bank account again. Then, contact your credit card issuer, as there might be a delay before your refund is officially posted. Next, contact your bank. There is often a processing delay before a refund appears. If after completing these steps you still have not received your refund, please contact us at heymama@mama-hangs.com.

TO MAKE A RETURN, CLICK HERE

TO TRACK YOUR RETURN, CLICK HERE

Special Cases:

If you benefited from a promotional offer at the time of your order, including a gift or a free product, the return will only be accepted if it includes the gift or free product along with the returned items. If not, the gift or free product must be returned at your expense to obtain a store credit or refund.

If a package is returned to us due to refusal or non-pickup at the collection point, the refund will be processed with a deduction of a €5 fee. This policy will also apply if shipping costs were waived at the time of order.

The Mama Hangs range has been approved by chiropractors, midwives, and babywearing educators. The garments are designed to fully accommodate your baby's physiology from birth up to 18 months. Additionally, they have been deemed hip-healthy by the International Hip Dysplasia Institute.

All our products undergo laboratory testing to meet European standards. They are tested to support a child up to 15kg, but we recommend using them up to 10kg for the comfort of the wearer.

Be sure to choose your size according to our size chart.

If you have any doubts, feel free to email us at heymama@mama-hangs.com.

Yes, all our baby carriers (Carry & Pack, Motherhood/Fatherhood Sweats) are adjustable to carry your child from birth thanks to their adjustable panels, ensuring minimal hip separation for your baby. If your baby was born prematurely, we recommend consulting your midwife/pediatrician before using our products.ac

Up to 18 months, provided that your baby weighs no more than 10kg.

A size chart is available on each relevant product page.

If your measurements fall between two sizes, choose the smaller one as the material contains a bit of elastane.

If you are pregnant, base your choice solely on your bust measurement.

If you still have doubts, feel free to write to us at heymama@mama-hangs.com!

Our systems have been patented and tested at the Pourquery laboratory (in accordance with Decree 91-1292 of December 20, 1991, regarding the prevention of risks from the use of childcare articles).

The Mama Hangs range is made entirely from GOTS-certified organic cotton and/or recycled materials (primarily recycled cotton and REPREVE made from recycled plastic bottles).

GOTS stands for Global Organic Textile Standard. This certification primarily applies to cotton and informs you not only that the product you are purchasing is organic, but also that it has been produced ethically. It is the highest quality certification available.

The materials in our range are carefully selected for their high quality, minimizing stretching. A simple machine wash will help tighten the fibers.

You can wash your baby carrier garment at 40°C on a regular cycle. All care instructions are provided on the product label.

Any physical activity is strictly prohibited while carrying your child in your baby carrier, just as with any other babywearing accessory.

No, it is strongly advised against being near any heat sources while carrying your child.

We currently have two products suitable for men: the Fatherhood and the Carry & Pack.

It's all a matter of taste! For sizing, make sure to refer to our size chart on the corresponding product page.